FREE DELIVERY ALL OVER THE WORLD
FAQs
1. What types of jackets do you sell?
We offer all kinds of jackets, including leather jackets, movie-inspired jackets, bomber jackets, puffer jackets, varsity jackets, and custom-designed styles.
2. Do you offer custom sizing?
Yes. We offer custom-size jackets to ensure the perfect fit. Please make sure all measurements are accurate before placing your order, as custom-size items are non-returnable unless defective.
3. How long does order processing take?
Ready-made jackets are typically processed within 2 to 3 business days.
Custom-size jackets may take 5 to 7 business days for production before shipping.
4. Do you offer free shipping?
Yes. We offer free standard shipping on all orders.
5. Which shipping carriers do you use?
We use trusted courier services such as DHL, FedEx, and UPS depending on your location.
6. How long does delivery take?
Delivery times vary by location.
United States orders typically arrive within 5 to 10 business days after shipment.
International orders may take 7 to 15 business days.
Shipping times are estimates and may vary due to carrier or customs delays.
7. Can I return or exchange my order?
Yes. We offer a 30-day return and exchange policy for eligible items.
Items must be unused and in original condition. Customers are responsible for return shipping costs.
Custom-size jackets and items ordered in the wrong size are not eligible for return.
Please review our Return and Exchange Policy page for full details.
8. Can I cancel my order?
Orders may be canceled within 7 days of placing the order.
Cancellation terms are as follows:
Within 3 days a 20 percent deduction applies.
After 3 days but within 7 days a 40 percent deduction applies.
After 7 days cancellations are not accepted.
9. What if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery and provide clear photos. Our team will review the issue and provide a suitable resolution.
10. How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your shipment.
11. How can I contact customer support?
If you have any questions, please contact us at:
support@jacketsden.com